Call Centre Agent

Call Centre Agent - Inbound Calls
Location: Perth, Scotland
Salary: £12.61 per hour (£24,603 per annum pro rata)
Contract: 4 months (full-time, 37.5 hours per week)
Start Date: Early August
Potential for Permanent Opportunities

Morson Talent is delighted to be supporting our client, a well-established organisation in the transport sector, with the recruitment of Call Handlers to join their team in Perth on a 16-week fixed-term basis.

This is a fantastic opportunity for individuals with a passion for helping people and delivering excellent service. Whether you're from a retail, hospitality, or office-based customer service background, we'd love to hear from you.

What you'll be doing:

• Handling inbound customer calls, providing accurate and helpful information on timetables, tickets, fares, and services
• Assisting with lost property queries and resolving customer complaints in a professional and empathetic manner
• Working collaboratively within a supportive call centre environment
• Representing the brand positively and maintaining a high standard of service on every call

What we're looking for:

• Strong communication skills and a professional, customer-first approach
• Previous customer service experience (retail, hospitality, or office-based roles welcome)
• Confidence using systems and following processes in a structured environment
• A team player with the ability to work under pressure during busy periods

The details:
Full-time hours: 37.5 per week

Shift patterns: 8am - 6pm Monday to Friday, 9am - 5pm weekends
(You'll work 1 weekend day every other weekend a full 16-week rota will be provided)

• Two-week, classroom-based training provided at the start of the contract (no holidays permitted during this time)
• Free local bus travel provided
• 25 days holiday (pro rata) plus bank holidays
• On-site parking available

Assessment Centres:
Morson Talent will be leading assessment centres as part of the recruitment process on 30th and 31st July.

If you're looking for a rewarding call centre role this summer with a company that values great customer service - and the opportunity for a permanent role at the end - apply today.