Call Centre & Support Co-ordinator

Job Title: Call Handler - Appointment Scheduling

Contract Type: Temp-to-perm

Location: Birstall, WF17

Pay rate: £12.21ph

Working Hours: Between 8am-7pm Mon - Fri

Job Description: As a Call Handler, you will be the first point of contact for our client's customers, providing them with outstanding service and support. Your role will involve handling inbound and outbound calls, scheduling appointments, addressing customer inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

• Answering incoming calls and responding to customer inquiries in a professional and courteous manner.
• Scheduling appointments for customers, ensuring accuracy and efficiency.
• Providing accurate information about our products and services.
• Resolving customer issues and complaints efficiently and effectively.
• Processing orders, forms, and applications.
• Maintaining detailed and accurate records of customer interactions and appointments.
• Collaborating with team members to improve customer service processes.
• Meeting performance targets and contributing to team goals.

Requirements:

• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Proficiency in using scheduling software and computer systems.
• Previous experience in a customer service or call centre role is preferred but not necessary.
• A positive attitude and a commitment to providing exceptional customer service.

Benefits:

• Opportunity for permanent employment.
• Supportive and collaborative work environment.
• Opportunities for professional growth and development.

If you are passionate about helping customers and want to be part of a forward-thinking energy company, we would love to hear from you!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age