Call Handler

Company : Kate+co

Job Description - Call Handler

Call Handler – Full Time (Onsite)
Location:North Solihull (B37 postcode)
Hours: 37 hours/week – Monday to Friday, 9:00am–5:00pm (one day per week: 9:00am–4:30pm)

Pay: £13.47/hour (PAYE)
Contract Type:Temporary – until July 2025
Start Date: ASAP

About the Role

We’re looking for three full-time Call Handlers to join a dedicated team based at the Blue Bell Centre in North Solihull (B37). This is an onsite-only role focused primarily on handling incoming calls through a designated phone line, using a provided script and FAQ guide to support callers efficiently and professionally.

This is an ideal opportunity for someone with contact centre experience or a strong background in customer service—especially those comfortable working in a fast-paced, phone-focused environment.

What You’ll Be Doing

Handle incoming calls using a provided script and answer FAQs
Provide clear and accurate information to callers in a calm, supportive manner
Collaborate with the onsite team to escalate issues when needed
Occasionally assist with related administrative tasks (minimal email handling)
Work as part of a friendly, supportive team with full training provided

What We’re Looking For

Experience in a call centre or phone-based customer service role
Comfortable working to a structured script and handling high call volumes
Strong verbal communication and active listening skills
Able to stay calm under pressure and deal with sensitive queries professionally
Punctual, reliable, and a team player

What You’ll Get

Full training before going live
Onsite support from experienced team members
People-first, supportive working environment
Consistent working hours – no evenings or weekends
Temporary role running through to July 2025

Interested? Let’s Talk.
Contact Michael at KC Group Recruitment on Or send your CV to

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Call Handler

Job Description - Call Handler

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