Call Handler

Call Handler/Responder - role with Derby City Council

• Title: Call Handler/Responder

• Pay: £16 per hour

• Category: Social Care - Unqualified

• Department: People Services Directorate

• Location: 184 Kedleston Road, Derby (Base: Gatehouse, on-site parking available)

• Client: Derby City Council

• Duration: 12 weeks

• Dates: 02/06/2025 to 24/08/2025

• Hours: 37 per week

• Shifts: 5 x 7.24-hour shifts (36-minute unpaid break), on rolling rota including weekends and bank holidays

  • Typical shifts: 07:00-15:00 or 15:00-23:00

  • Night shifts only for this role

• Call Centre experience or Social Care understanding with the elderly - essential

• Excellent communication and computer skills

• Full UK driving licence and own vehicle - required at all times (mileage paid)

• Enhanced DBS check for Adults - mandatory

• Handle emergency calls from vulnerable residents 24/7 via telecare alarm system

• Respond to emergencies, including:

  • On-site visits to customer homes during the night

  • Lifting uninjured individuals using provided specialist equipment (training given)

• Perform safe and well checks for vulnerable community members

• Install and maintain telecare alarm equipment in homes

• Mix of office-based and mobile/community-based duties

• IR35 Status: Undetermined

• Justification: To cover vacancy pending recruitment

• Closing Date for Applications:21/05/2025 at 17:00