Call Handler/Responder - Grade E

Job Title: Mobile Responder/Call Handler
Location: Derby (and surrounding areas)
Contract: Full-Time, Temporary
Shifts: Days/Nights
Salary: £15.66 – £18.00 per hour
Make a Difference Every Day Are you passionate about supporting vulnerable people in your community? Join the Carelink Team at Derby City Council as a Mobile Responder and be at the forefront of delivering a vital 24/7 emergency response service that helps people live independently in their own homes.
About the Role As a Mobile Responder, you’ll respond to calls from service users who require urgent or non-urgent assistance—whether it’s helping an uninjured person who has fallen, performing safe and well checks, or installing and maintaining telecare equipment. You will work across a flexible rota, including day and night shifts, weekends, and bank holidays.
This is a dynamic and varied role that includes:

• Responding to emergency and non-emergency calls from vulnerable adults in the community.
• Safely lifting uninjured fallers using specialist equipment (training provided).
• Installing, programming, and maintaining telecare equipment.
• Conducting home visits to carry out health observations and basic assessments.
• Providing professional call handling and triaging of alarm activations.
• Supporting care homes and healthcare professionals with lifting assistance.
• Using IT systems to update client records, complete reports, and communicate with other services.

What We’re Looking For To be successful in this role, you’ll need:

• Excellent communication and IT skills.
• Experience working in a call centre, health, or social care setting.
• Confidence in handling emergency situations with empathy and professionalism.
• A valid UK driving licence and access to a roadworthy vehicle for work use (or willingness to drive council vehicles).
• Flexibility to work a 24/7 shift pattern including nights and weekends.

Please note: Candidates without experience in call handling or social care will not be considered.
Why Join Us?

• Make a tangible impact in people’s lives every day.
• Receive full training and support.
• Be part of a friendly, dedicated, and supportive team.
• Enjoy varied work that combines technical, administrative, and hands-on care responsibilities.

About Carelink Carelink is a 24-hour emergency monitoring and response service supporting individuals to remain safe and independent at home. Using advanced telecare technology and a team of trained responders, we provide immediate support and peace of mind to users and their families 365 days a year.

If you are interested in the role and would like to contact me for further information on the role you can contact myself on the details below.
At Service Care Solutions we also offer a £250 bonus for referrals! If you think you know someone who would be ideal for this role and they are placed in the job you will then receive £250 at the end of their probationary period.

To apply for this role, or to refer someone else, then please do not hesitate to contact Jack at Service Care Solutions on or email on .uk