Campus Liaison Officer

• Pay: £17.5 per hour
• Location: East London
• Job Type: Full-time
• Hours: 35 hours per week, Monday to Friday

Join our client's dynamic team as a Campus Liaison Officer. This pivotal role focuses on delivering high-quality customer care and maintaining exemplary standards of conduct within the college environment. The successful candidate will play a key role in implementing critical policies, supporting disciplinary actions, and actively participating in college events.

• Deliver exceptional customer care and service, ensuring maintenance of behaviour standards in line with expectations for "at risk" support.
• Uphold and enforce values and standards in communal areas, reporting and actioning any concerns.
• Lead on the implementation of critical incident and student behaviour policies.
• Support during disciplinary investigations and ensure effective communication between key teams such as security, safeguarding, and senior management.
• Attend and contribute to course team and safeguarding meetings, sharing insights on local themes and trends.
• Actively participate in enrolment, open days, marketing events, parents’ evenings, and induction programmes.
• Engage and support students not meeting performance standards and identify those requiring additional support, referring them to appropriate services.
• Liaise with parents/carers, welfare teams, and external agencies to facilitate external care and support.
• Assist in improving student attendance and engagement across various programs.
• Serve as part of the safeguarding team, liaising with managers to ensure student safety.

• Qualifications in English and Maths at GCSE grade C/4 or above, or equivalent Functional Skills at Level 2.
• Coaching, mentoring, or youth worker qualification at Level 3 or above (desirable).
• Initial teaching qualification, e.g., Award in Education and Training.
• IAG qualification at Level 2 (desirable).
• Experience working with young people in an FE sector or similar setting.
• Ability to engage young people/adults in challenging circumstances.
• Knowledge of Behaviour for Learning strategies and safeguarding protocols.
• Strong IT skills including Microsoft Office, MS Teams, SharePoint, and VLE platforms.
• Excellent communication and interpersonal skills, capable of working effectively with colleagues, students, and external agencies.

• Opportunities for professional development and training.
• Involvement in a wide range of college activities and events.
• Supportive and inclusive work environment.
• Adherence to health and safety standards.

To apply for the Campus Liaison Officer position, please submit your CV and cover letter detailing your relevant experience and qualifications. Highlight how you meet the person specification and why you are interested in this role with our client.