Cantonese-Speaking Business Analyst

The Cantonese-Speaking Business Analyst position is a dual-function role that combines process improvement and project delivery with daily operational and customer support. The position is central to optimising workflows and ensuring smooth internal operations while supporting digital services.

Client Details

The client is a City of London-located bank with a focus on retail and digital banking services, serving both internal stakeholders and external customers. They are headquartered in Hong Kong and maintain a high standard of professionalism and compliance, with multilingual service capabilities and a commitment to efficiency, customer care, and innovation.

Description

The Cantonese-Speaking Business Analyst's duties include:

• Analysing business processes, gathering requirements, and supporting project implementation.

• Handling internal and external inquiries, managing hotline calls, and delivering daily operational support.

• Assisting with testing, documentation, and training to support system or procedural changes.

• Promoting workflow efficiency, ensuring policy compliance, and supporting risk management initiatives.

Profile

The ideal candidate will have experience in retail banking or business analysis and be familiar with digital tools and core operations. Strong analytical skills, Excel proficiency, and fluency in Cantonese and English are essential. They will be a proactive communicator, detail-oriented, and capable of working independently under pressure.

Job Offer

The successful Cantonese-Speaking Business Analyst candidate will gain hands-on experience in both strategic project work and day-to-day operations, with opportunities to develop expertise in digital banking, data analysis, and customer service. This is a role that supports professional growth in a structured and collaborative environment.