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Careline Telecare Installation Review Officer

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Job Description - Careline Telecare Installation Review Officer




1-2 months contract with a local authority







Job Purpose



  • The role of the Community Alarms and Telecare Equipment Installer is to demonstrate and install community alarms and telecare equipment, ensuring the provision of a high-quality, cost-effective social alarm response service to elderly, disabled, and vulnerable customers in the community. This role involves providing routine and emergency support on a 24/7 basis, with a focus on promoting the dignity and wellbeing of customers.







Key Duties/Accountabilities




  • Demonstrate a can-do attitude and the ability to install various levels of telecare sensors, including epilepsy sensors, property exit sensors, and higher-level sensors, in addition to basic installations.

  • Assess customers' needs and determine appropriate telecare solutions on an individual basis, considering their needs and capabilities, even under difficult circumstances.

  • Determine the most suitable telecare solutions for installation in group housing, care homes, etc., without invalidating their CQC registration requirements.




Essential Experience Required




  • Ability to effectively communicate with individuals both within and outside the Council, including Careline Telecare customers, applicants, and other professional staff.

  • Proficiency in demonstrating and installing alarm equipment/telecare triggers and explaining their use and operation to existing and potential users.

  • Capability to participate in review processes with customers and collaborate with other professionals to ensure users' needs are met and enhance their quality of life.

  • Proficiency in maintaining detailed electronic records and notes, including regular updating of the database.




Essential Qualification Required




  • Good practical knowledge and skills across multiple disciplines, including electrical, computer hardware/software, telecoms, and assistive technology.




Additional Information




  • Working Hours: 36 Hours Per Week

  • License Requirement: Full current UK Driving Licence

  • The role closes on 4th September 2025; interested candidates are encouraged to apply as soon as possible.







Requirements



Requirements




  • Effective communication skills

  • Proficiency in installing and demonstrating alarm equipment/telecare triggers

  • Ability to assess and determine appropriate telecare solutions

  • Detailed electronic record-keeping skills

  • Practical knowledge and skills in electrical, computer hardware/software, telecoms, and assistive technology

  • Full current UK Driving Licence








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