Case Manager - 12 month FTC

Case Manager 12 month FTC
£25,000-£28,000
London

THE COMPANY: Our client is a global leader within Legal technology, with a strong reputation for best-in-class services. They are seeking a Case Manager on a full-time, 12 month FTC.
The role:

• Client Consultation & Support: Serve as the primary contact for clients, advising on hearing room services, and coordinating transcription, equipment, and logistics needs.
• Stakeholder Liaison: Engage directly with solicitors, barristers, judicial clerks, and court reporting teams to provide information, troubleshoot issues, gather feedback, and upsell services.
• Platform Training: Deliver training sessions to clients on effective use of the platform.
• Team Collaboration: Work closely with internal teams, including Business Development, Projects, Production, Software Engineering, and Technical Delivery, to ensure seamless service delivery.
• Administrative Accuracy: Maintain accurate records and ensure timely billing at month-end.

Requirements:

• Positive and Proactive Attitude: Bright, engaging, and eager to learn while taking initiative.
• Strong Communication Skills: Excellent verbal and written communication abilities.
• Organisational Excellence: Detail-oriented with strong time management skills, capable of multitasking and thriving under pressure.
• Technical Proficiency: Skilled in Microsoft Office applications.
• Team-Oriented and Adaptable: Flexible, collaborative team player, open to meeting evolving business and client needs, with client-facing experience as a plus.

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EQUAL OPPORTUNITIES Morgan Spencer Recruitment is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective of gender, race, colour, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependents, age, religion/beliefs, or any other reason which cannot be shown to be justified.

CONFIDENTIALITY: All applications are dealt with in strictest confidence and will be processed in accordance with the Data Protection Act 1998

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