Casework Administrator

Job Title: Casework Administrator

Location: Leeds

Salary: £26,014 per annum

Job Type: Fixed Term Contract: 6 Months, Full time.

Closing date: 21stApril 2025.

Interviews Date: to take place the week commending 28th April.

Leeds Federated is a housing association with around 4,500 properties across Leeds, Wakefield, and North Yorkshire.

Our mission is to enable the maximum number of people to access and live sustainably in good-value, affordable housing.

The Vacancy:

Leeds Federated is seeking a proactive and organised Casework Administrator to support our Resolutions Team over a 6-month fixed term. This is a great opportunity to support vital casework that makes a real difference to individuals and communities across our services.

You'll play a key supporting role, keeping our complex casework on track, liaising with partners, and ensuring we meet key deadlines and objectives.

What you'll do:

• Support the resolutions team in delivering positive outcomes for high-priority cases
• Coordinating and attending case work meetings
• Preparing agendas, taking minutes, and ensuring timely follow-up on actions
• Conducting research and preparing briefing notes
• Logging and updating all casework on internal systems
• Supporting with document preparation, correspondence, and reporting
• Acting as a point of contact for internal teams and stakeholders
• Monitoring case-related costs and referrals to support agencies
• Identify good practice and highlight areas for improvement

What we're looking for:

• Strong organisational and administrative skills
• Experience of working in a customer focused role
• Excellent written and verbal communication
• Confidence working across teams and with external partners
• Attention to detail and the ability to prioritise tasks
• A proactive, supportive approach with a passion for delivering results

We reserve the right to close this vacancy if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.

Leeds Federated is an equal opportunities employer and promotes diversity in everything we do and therefore welcomes applications from all sections of the community.

Please click on the APPLY button to be redirected to our careers page to apply for this role.

Candidates with the experience or relevant job titles of; Case Manager, Care Coordinator, Service Coordinator, Program Coordinator, Human Services Specialist, Administrative Assistant or Office Administrator may also be considered for this role.