Change and Transformation Project Manager

Our client, a leading Telecoms firm, is looking for experienced Change Project Managers to join them on a Customer Service Transformation programme.

As a Project Manager, your role will be to implement and manage change across a range of functions - ensuring projects are delivered on time, within scope and budget, and aligned with business goals.

You’ll bring proven experience of running customer-focused change and transformation initiatives within the telecoms industry, as well as process reengineering expertise.

Key details:

• Location: Hybrid - 2-3 days per week in Milton Keynes
• Rate: £550 per day (inside IR35)
• Contract type: Employment (Umbrella Company)
• Duration: 6 months, with scope to extend

Key Responsibilities:

• Manage a strategy focused on rethinking and redesigning core business processes to drive improvements in performance, quality and service
• Lead end-to-end project delivery from planning through to execution
• Ensure key milestones and deadlines are met
• Identify and manage project risks, ensuring timely mitigation
• Work with stakeholders and SMEs to define project scope and objectives, ensuring technical feasibility
• Oversee documentation across the full lifecycle of project creation, development, and implementation
• Track progress to ensure projects run on time and within budget
• Implement change across departments to improve processes and frameworks
• Monitor delivery of expected outcomes and benefits
• Ensure alignment with overall business goals
• Create reports and updates for senior managers and key stakeholders
• Collaborate with subject matter experts to ensure briefs are delivered effectively
• Maintain comprehensive project documentation in collaboration with the portfolio PMO
• Develop clear and structured project plans to share with stakeholders

Essential Experience:

• Demonstrable project management experience in change and transformation, ideally in telecoms
• Strong track record of managing projects end-to-end, including planning, delivery, and benefits realisation
• Expertise in process reengineering and delivering improvements across business operations
• PRINCE2 qualification (or equivalent)
• Skilled in managing deadlines, priorities and budgets in complex environments
• Understanding of Agile methodologies (useful but not essential)

To apply:

Send your CV to Diana Duggan Associates without delay.