Change Management and Adoption Consultant

Change Management and Adoption Consultant

About WM Reply:

WM Reply is the Reply Group company specialising in improving employees day-to-day lives through modern workplace solutions and connecting consumers to products and experiences they love online. We support our clients from beginning to end; designing and building their solution and easing adoption. Making sure our clients are not just enjoying the benefits of the cloud but exploiting them as well. We are recognised as leaders within Sitecore, Dynamics 365, Office 365 and the products within such as SharePoint, Power Platform, Yammer and Microsoft Teams. A Microsoft Gold Partner five times over! We have a colourful team who are famous for their imagination, delivery, passion for technology and most importantly, their pride in delivery. www.wm.reply.com  

Role Overview:

As a Change Management and Adoption Consultant, you will help clients fully leverage modern workplace solutions by guiding them through every stage of transformation, from design to adoption. At WM Reply, you’ll work with leading platforms like Dynamics 365, Office 365, SharePoint, and Microsoft Teams, ensuring clients not only benefit from the cloud but truly exploit its potential. You’ll be part of a passionate, imaginative team, working in a hybrid model from London or Manchester.

Responsibilities:

• Collaborate with clients to ensure the successful adoption of Modern Workplace technologies, with a primary focus on Microsoft 365 solutions.


• Conduct thorough analysis, design, and development of tailored change management, communication, and training.


• Take a hands-on approach in delivering impactful communications and training sessions to drive user engagement and effective technology adoption.


• Manage key stakeholders throughout the change process, ensuring alignment, addressing concerns, and facilitating smooth transitions.


• Provide ongoing support and guidance to clients, helping them maximize the value and benefits of their new workplace technologies.

About the Candidate:

• Bachelor’s degree in a relevant field of study.


• Experience supporting individuals or organizations in maximizing the use of their technology.


• Proven ability to write clear communications, develop engaging presentations, and create compelling Change and Adoption campaigns.


• Excellent interpersonal and communication skills, with a strong people-oriented approach.


• Experience working on technology-led change and adoption projects; familiarity with Microsoft 365 is highly desirable.


• Understanding of Change Management methodologies such as ADKAR is a strong advantage.