Cleaning Contract Liaison Officer - Contract

Cleaning Contract Liaison Officer - Contract

A local Council are hiring a Cleaning Contract Liaison Officer on an initial 3-month temporary basis. This post will be based in the office 3 days per week.

Temporary, Full Time

£18.02 - £19.96 ph

Location: Basildon

Main Responsibilities

• The post holder will be responsible for ensuring compliance within the contract specification through robust performance monitoring and liaising with the contractor to effectively resolve complaints and maintain high levels of customer satisfaction
• The post holder will work within Neighbourhood and Community standards
• This post is part of The Council’s Facilities Management Team
• The cleaning service is delivered via a partnering contract and an agreed escalation process is in place to deal with any issues of poor performance
• The post holder will need to liaise with other departments within Council as well as external agencies to provide a customer focused responsive service
• Carry out a percentage of site inspections, including contractual joint inspections with Pinnacle representatives
• To take corrective actions as necessary as the authorised officer, ensuring service standards are being maintained and rectified in accordance with the contract
• To attend, coordinate the Operational Cleaning Core Group meetings between the Council operational site managers and the Cleaning Contractor Scheduling dates, setting agenda, taking and the distribution of minutes and other information
• To monitor payments/refunds/invoices making sure that all invoices received have accompanying backing sheets

Important Notice: Noble Recruiting Limited, based in Billericay, Essex, is an equal opportunities employer. With over 17 years of industry experience, we specialise in both permanent recruitment and the provision of temporary workers. By submitting your application, you consent to the processing of your personal data by Noble Recruiting Limited. For further details on how we manage applicant data, please refer to our Privacy Policy available on our website.

Application Status: Due to the high volume of applications received, we regret that if you do not hear from us within 14 days, your application has not been successful on this occasion.