Clerical Assistant

1 Month Contract With A local Authority

To provide essential administrative and clerical support to the team, helping to manage increased service demand. The role involves a variety of duties including front-line customer service, telephone and reception support, document management, and administrative tasks across several service areas, including support to Local Land Charges.

Key Responsibilities:

• Answer and triage incoming telephone calls, ensuring that enquiries are directed appropriately and efficiently.
  




• Provide daily reception cover for drop-in visitors, handling initial enquiries and directing service users.
  




• Scan and upload documents to relevant digital records or case files, ensuring accuracy and confidentiality.
  




• Monitor and triage shared email inboxes, ensuring timely responses and escalation where necessary.
  




• Carry out database work, ensuring data entry is accurate and information is maintained in line with service requirements.
  




• Take telephone payments, following secure payment handling procedures.
  




• Provide administrative support to the Local Land Charges team, including document preparation and data entry.
  




• Use a variety of IT systems and packages to complete day-to-day tasks.
  




• Manage interactions with customers, including those who may be distressed, upset or challenging, in a professional and calm manner.
  

Essential Requirements:

• Confident and competent user of a range of IT packages, including Microsoft Office (Word, Excel, Outlook), databases, and digital document management systems.
  




• Ability to learn and adapt to multiple internal systems (training will be provided).
  




• Excellent customer service skills, with the ability to handle difficult or challenging customers effectively and empathetically.
  




• Strong communication skills, both written and verbal.
  




• Good organisational skills and the ability to manage a varied workload.
  




• Attention to detail and high levels of accuracy in data entry and record-keeping.
  




• Ability to work independently as well as part of a team.