Clinical Services Manager

Clinical Services Manager

Location: Croydon or Manchester (hybrid working)

Salary: £36-44k depending on experience

Full-time, 10 month fixed term contract for Maternity cover

The Clinical Services Manager is part of the Insured Health Management team, having direct line management responsibility for a small team as well as managing key client accounts and customer relationships. This role is a fixed term contract to cover Maternity Leave.

Key Responsibilities:

• Operational Line Management: Oversee the operational management of 6-8 direct reports.
• Account Management: Manage accounts for Aviva Health and associated insured clients alongside other management staff, supporting all activity to meet or surpass expectations.
• Relationship Building: Build and maintain strong relationships with key stakeholders to ensure alignment and support for clinical services.
• Service Delivery: Ensure high standards of patient care and compliance with healthcare regulations, driving achievement of contractual service standards.
• Staff Development: Lead, mentor, and manage clinical staff, including conducting performance reviews.
• Budget Management: Contribute to delivering against departmental budget targets, including revenue, growth, profit, and spend.
• Management Information (MI): Complete routine customer MI reports to track performance and inform decision-making, producing other key service content that helps showcase HCML’s high standards of care & performance.
• Client Activity: Analyse client service usage to identify trends and areas for improvement, present information, insights and solution opportunities to stakeholders in a clear and actionable manner.
• In-Business: Review operational & digital processes, collaborating with internal stakeholders to optimise service delivery (including with quality & governance), deliver contract performance and support budget achievement.

• 25 days annual leave
• Your birthday off
• 6% company pension contribution
• Bike to Work Scheme
• Medicash Health plan
• Enhanced Maternity/Paternity/Adoption and Shared Parental leave
• 2 voluntary days per year
• Long Service Awards
• Employee Wellbeing Seminars
• CPD opportunities
• Professional memberships paid for (role dependent)

Essential Skills and Experience:

• Education: Degree level or equivalent professional qualifications (desirable).
• Clinical Degree: A clinical degree and experience in a healthcare (specifically, musculoskeletal rehabilitation) environment is advantageous (desirable).
• Customer/Account Management: Evidence of customer or account management experience (insurance/healthcare industry is desirable).
• Management: Demonstrable (2+ years) evidence of people management skill, including with staff (& self) development and engagement.
• Initiative: Demonstrated ability to work independently and meticulously, proactively solving problems and delivering results.
• Data: Ability to work effectively with varying datasets and software platforms, applying analytical and presentation skills.
• Commercial: Experience with finance/commercial modelling and customer negotiations (desirable).
• IT Proficiency: Proficiency with all core Microsoft Office packages (Word, Excel, PowerPoint).