Collections Advisor

We're looking for experienced Customer Collections Advisers to join our client's Secured Lending Collections team. You'll primarily handle inbound calls, supporting customers facing financial difficulties, including those in vulnerable situations with empathy and professionalism.

Start Date: Monday 15th September

Day Rate: £250 a day

Umbrella only recruitment - This is only available to individuals working via an Umbrella company, we can assist you with this

Location: Bristol - Hybrid working

Working hours: Monday to Friday, 9am to 5:30pm

What Huntswood can offer:

• An initial 4-month contract
• A chance to gain experience in a professional and challenging environment, working for well-known organisations
• The chance to build a relationship with Huntswood, which will open doors to further campaigns in the future and allow you to gain more valuable experience for the future

What Huntswood is looking for:

• Proven experience in collections telephony within a banking or lending environment
• Strong ability to engage with and support vulnerable customers
• Comfortable working in a fast-paced, compliance-driven setting
• Excellent communication and empathy skills
• Ability to work independently as well as being able to work as a team
• Strong attention to detail
• Ability to navigate through a number of in-house databases
• Good MS Office skills, particularly MS Word

As a Collections Advisor you will you'll manage a high volume of customer calls, taking time to understand individual circumstances, complete income and expenditure assessments, and agree on suitable arrears solutions. You'll work to meet project productivity and quality standards, provide specialist support to vulnerable customers, and escalate any issues to the Team Leader to ensure swift resolution and compliance.

Huntswood is an organisation born of the desire to make a positive difference and key to that are people in the organisation. So, if you want to join this growing team of excellent associates and make a positive difference apply now!

'It's not just about what we do, but the way we do it. And it's our values that make us special.'

To help you stay safe in your job search Huntswood will only ask for contact details via email when first contacting you and not any other personal details.