Collections Team Manager

Collections Team Manager – 12 Month FTC
Location: Leeds (Hybrid)
Salary: Up to £47,000

Elevation Recruitment Group are working on behalf of a client to recruit a Collections Team Manager for a 12-month fixed-term contract. This role will be responsible for leading a team of collections agents, ensuring the timely collection of outstanding balances from SME clients, and driving continuous improvements across processes, customer experience, and team performance.

• Lead and motivate the collections team to meet performance targets and service levels.

• Monitor and report on debt position, collections performance, and key KPIs.

• Identify and address process gaps, implementing improvements to enhance efficiency and reduce overdue debt.

• Support team development through training, coaching and cross-skilling initiatives.

• Handle escalated queries and ensure prompt resolution within SLA.

• Maintain compliance with all relevant policies, procedures and regulations.

• Collaborate with internal stakeholders to enhance customer journey and operational performance.

• Oversee planning, productivity and day-to-day performance management.

• Proven experience in a similar collections or credit management leadership role.

• Strong people management skills, with the ability to inspire and develop teams.

• Excellent communication and stakeholder engagement skills.

• Strong analytical and problem-solving ability.

• Proficiency in Microsoft Office and comfortable working with data and reporting tools.

• A customer-focused and results-driven approach.

• GCSE Maths & English (Grade C or above) essential; a degree or equivalent qualification is desirable.

This is a fantastic opportunity for an experienced collections leader to join a progressive business in a pivotal role.