Communications Operator Welsh Speaking

?? Communications Operator – Force Control Room ?? Location: St Asaph
?? Contract: Full-Time, Permanent
?? Shifts: 4 on / 4 off rotating pattern (days and nights)
?? Next Start Dates:

• 15th September 2025 (no annual leave during initial 6-week training)
• 9th March 2026 (no annual leave during initial 6-week training)
  ?? Welsh Language Requirement: Level 4
  ?? CVF Level: 1

Join the Team That Keeps North Wales Safe – 24/7 North Wales Police’s Force Control Room in St Asaph is the hub of frontline response. Our Communications Operators are responsible for handling emergency 999 and non-emergency 101 calls and dispatching officers across the region—providing a critical lifeline to the public every day of the year.
This is a role where every call matters and every action could make a life-saving difference.
What You’ll Be Doing:

• Initial Investigation: Gather key information from callers to assess risk, identify opportunities for evidence gathering and advise on crime prevention.
• Multi-Agency Collaboration: Liaise with emergency services and partners to coordinate police support when needed.
• Public Advice & Support: Resolve non-emergency queries, offer guidance, or direct individuals to more appropriate services.
• Intelligence Gathering: Log critical community intelligence to inform future policing operations.
• Professional Service Delivery: Maintain high standards of service, even under pressure or in rapid succession of calls.

Shift Pattern:

• Core pattern: 4 on, 4 off (2 days followed by 2 nights)
• Hours: 10–12 hour shifts
• Pre-planned rota:
  
  • 32 weeks in advance (full-time)
  • 64 weeks in advance (part-time)

Example:
Day
1 7am – 7pm
2 7am – 7pm
3 7pm – 7am
4 7pm – 7am
5–8 Rest Days

Training: A comprehensive 6-week training programme (Mon–Fri) will take place at St Asaph or HQ Colwyn Bay. No annual leave can be taken during this period.
What You’ll Need:

• NVQ Level 3 (or equivalent) in Communications, Business, or Customer Service—or relevant work experience
• Typing speed of 25–30 words per minute
• Strong verbal and written communication
• IT proficiency and data input experience
• Problem-solving ability and calmness under pressure
• Good local knowledge of North Wales
• Welsh Language: Level 4 minimum (visit our Welsh Language Resources page to check your level)

Why Join North Wales Police?

• Play a pivotal role in protecting your community
• Join a 24/7 professional support network
• Opportunities for career growth and specialist training
• Structured work-life balance with advanced shift planning

Apply Now ?? For more information or to express your interest, contact Lewis Ashcroft at:
?? .uk
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