Community Safety Team Leader

Morgan Hunt currently requires a Community Safety Team Leader for Housing Trust based in South East London on a Temporary basis

Pay Rate from: £18ph to 22ph pending on experience

Hours: 37.5 hrs Mon to Fri - 9am to 5pm 3 days Hybrid and 2 days office based

Location: South East London

Duration : 6 week's on going contract

Job Role

At the trust, we pride ourselves in delivering safe and affordable homes along with low cost, dependable, localised services to our customers. The housing customer service delivery team are responsible for the delivery of excellent services using a partnership approach with residents to ensure early intervention and resolution in anti- social behaviour, allocations and lettings, tenancy management, resident involvement, estate cleaning and grounds maintenance, supporting other departments across the organisation on customer service delivery, leading to improved customer satisfaction. The role will require working seamlessly with managers across the organisation to ensure the delivery of a high-quality customer focussed service.

A day in the life:

You will:

• Reflect the trust values and behaviours in everything you do to achieve the best outcomes for our customers
• Deliver a first class, efficient, customer focused and responsive service to residents when dealing with anti-social behaviour and community safety

· Demonstrate success in continuous improvement and ensure all teams are implementing the ASB policy, procedures and legislation

• Supervise the day-to-day work of the Community Safety Team ensuring the provision of an efficient, quality and customer focused service.
• Monitor team workloads and performance against corporate target and service standards.
• Monitor the caseloads of direct reports to ensure compliance with procedures, reviewing and addressing any areas of underperformance. This includes quality checking reports of ASB.
• · Work with the Neighbourhood Customer Service Manager to improve resident satisfaction in dealing with reports of Anti-Social Behaviour
• · Establish and maintain professional relationships with external stakeholder agencies to reduce anti-social behaviour.
• Respond to Member's Enquiries and complaints in line with the complaints policy
• · Be part of a 24/7 emergency duty rota

What you'll need to have:

• Significant knowledge and experience in anti-social behaviour and community safety
• Extensive experience of delivering a highly efficient and effective anti-social behaviour service, with a proven track record of delivering against targets
• Knowledge of housing management and the regulatory framework
• Excellent communication skills (both written and verbal) with a proven ability to influence and manage stakeholder relationships
• Commitment to providing a high-quality service to colleagues and external clients
• Understanding and commitment to Equal Opportunities and Diversity
• Commitment to Social Housing and living the trust values
• Commitment to Confidentiality and Data Protection

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.