Complaint Lead

• Hourly Rate: £17.42 paye / £22.13 ltd umb
• Location: Pitsea
• Job Type: Temporary, Immediate Start, hybrid (full time in office during training period)

We are seeking a Complaints Lead for a housing association based in Pitsea. This role is crucial for thoroughly investigating and resolving complaints raised by residents efficiently and effectively. The successful candidate will play a key role in fostering a positive complaint handling culture, driving service improvements, and maintaining positive landlord-resident relationships.

• Thoroughly investigate and resolve complaints raised by residents, ensuring a fair resolution at the earliest opportunity.
• Adhere to the guidelines outlined in the Housing Ombudsman Complaints Handling Code.
• Foster a positive complaint handling culture within the organisation.
• Drive service improvements based on feedback and complaint outcomes.
• Maintain and enhance positive landlord-resident relationships through effective communication and resolution strategies.

• Proven experience in handling housing complaints.
• Strong understanding of the Housing Ombudsman Complaints Handling Code.
• Excellent investigative and problem-solving skills.
• Ability to handle complex complaints with a fair and balanced approach.
• Strong communication skills, capable of dealing with residents and internal teams effectively.
• Ability to work independently and as part of a team in a fast-paced environment.

• Competitive hourly rate.
• Opportunity to contribute to significant service improvements.
• Work in a role that directly impacts resident satisfaction and community well-being.

To apply for this Complaint Lead position, please submit your CV