Complaint Service Improvement Officer

4-month contract position with a local authority

• Lead and initiate service improvement initiatives within the Directorate.
  


• Support the Community Services Directorate with project work and administrative tasks.
  


• Analyse, allocate, administer, and collate all forms of representations, including complaints and enquiries from MPs and members, on behalf of the Directorate and Departmental Management Team (DMT).
  


• Produce departmental procedures and adhere to corporate procedures.
  


• Manage the response, collation, analysis, administration, and distribution of records for all FOIs, EIRs, and Data Protection requests.
  


• Identify and implement service improvements by researching best practices and recommending process changes to managers and the DMT.
  

• Experience in handling customer complaints, member and MP enquiries.
  

• Qualification in a related field is essential.
  

• Working hours: 35 hours per week.
  


• The role closes on 13th July 2025, apply ASAP.