Complaint Support Agent

As Complaint Support Agent, you will be responsible for taking inbound calls from customers regarding banking complaints. On each call you will be working to understand the situation in full and log details carefully to the bank's system.

What you’ll be doing as a Complaint Support Agent:

• Take ownership of new complaint calls and update customers on the status of existing complaints.
• Call volumes are around 10 - 15 calls a day as calls will cover a high level of detail.
• Preparing and loading customer complaints onto the client system ensuring all details are entered correctly.
• Take ownership of cases and contacting third parties for evidence and information to support case investigations.
• Take responsibility for queries/issues through to resolution.
• Manage expectations of all internal and external customers.

We’re looking for a Complaint Support Agent with:

• Previous experience within customer service.
• Knowledge of the financial service industry and regulations.
• Strong oral and written communication.
• Confidence on the phone to interrogate and collect key information.
• Great prioritising and time management.
• Strong attention to detail.

Location: Newport (parking on site available). You will be expected to work fulltime from the office in Newport for training and accreditation. Once you pass accreditation you will be able to work on a hybrid basis with 2 days in the office each week.

The rate on offer: £167 per day Via Umbrella

Hours: 37.5hrs per week on a shift between the hours 8.30am-6:30pm - Monday - Friday with a 30-minute break on top.

Duration: Initially until end of December, with opportunity to extend.

If you’re a Complaint Support Agent excited to join a rewarding company and support customers though their complaint journey, then please click apply online and upload an updated copy of your CV.

If you are successful and offered an opportunity, we will need to carry out pre-engagement screening, this will usually include a DBS Check, Credit Check, and references from previous employers.

To help you stay safe in your job search we will never ask for your bank details at the application stage.

Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.