Complaints Administrator

Huntswood is recruiting experienced complaints administrators to join our new motor finance project based in Glasgow. The role involves logging Complaints and Data Subject Access Requests (DSARs), as well as offering necessary customer support through webchat, email and letter communication channels. High accuracy is essential, and there is potential for additional training on more complex tasks as the project progresses. There will be some aspects of the role that involve speaking to customers over the phone on an ad hoc basis.

What We Offer:

• Contract Duration: An initial six-months (TBC)
• Start Date: Monday 12th May 2025
• Day Rate: £145 per day (Umbrella recruitment only - we can assist with this)
• Location: Glasgow City Centre - Up to 4 weeks office-based then when you have been signed off from training and are deemed competent, there is the option to work on a Hybrid basis (3 days office 2 from home).

Why Huntswood?

• Build enduring relationships and gain valuable experience for future campaigns
• Join a team that became part of the ResultsCX organization in February 2024, a leading provider of transformational Customer Experience Management services to global brands

What We're Looking For:

• Experience in a customer centric environment and having some relevant recent complaints experience over multi communication channels - webchat, emails & letters

• Commitment to working at our Central Glasgow office

• Familiarity with CRM software and complaints management tools

• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Proficiency in MS Office, particularly MS Word

As a ResultsCX company, Huntswood is committed to equal opportunity and affirmative action. We consider all qualified applicants without regard to race, colour, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.

Huntswood will only request contact details via email when initiating contact and will not ask for any other personal information.

Ready for this exciting role? Apply now and start your journey with Huntswood!