Complaints Administrator

Are you passionate about delivering exceptional customer service and resolving housing-related issues? Join my client as a Resident Complaints Manager, where you'll manage a diverse caseload of resident complaints, liaise with complainants, contractors, and various business streams to achieve effective, customer-focused outcomes. You'll ensure compliance with their Complaints policy and the Housing Ombudsman Complaint Handling Code.
Key Responsibilities:

• Deliver stage one complaints service in line with policy, procedures, and complaint handling code.

• Actively participate in the Complaint Team, ensuring service delivery and identifying areas for improvement.

• Collaborate with colleagues and contract counterparts to ensure effective customer-focused outcomes.

• Provide accurate and timely responses to complaints following comprehensive investigations.

• Maintain accurate and regularly updated complaint records.

• Meet all KPI and Service Level Agreements.

• Communicate excellently and timely with our customers at all times.
You are:

• Collaborative in your approach to working across teams from different service areas.

• Exceptional at organising your time to ensure work is delivered within deadlines.

• A good analytical and lateral thinker.

• Empathetic and focused on delivering excellent service to customers, with tenacity, resilience, and focus in the face of adversity or challenge.
You have:

• Experience dealing with customer complaints.

• Sound customer service knowledge with relevant experience, preferably within a housing environment.

• Good communication skills, both written and oral.

• Tenacity, resilience, and focus in the face of a problem or challenge.

My client is committed to providing a supportive and inclusive work environment. They value their employees and offer opportunities for growth and development. Join them and make a difference in the lives of the residents.

Apply Now by contacting Alex Brown – , or simply apply against the advert.