Complaints and Resolutions Officer - FOI/SARs Officer

Job Advert: Complaints and Resolutions Officer (FOI/SAR Backlog)

Location: Remote / Hybrid (Flexible within the UK)
Contract Type: Interim (3-6 months, potential extension)
Rate: £(competitive, depending on experience) per day - inside IR35
Start Date: ASAP

Our client - a Local Authority SEND Service - is seeking a proactive Complaints and Resolutions Officer to join their team on an interim basis. The role will focus on clearing a backlog of FOI and SAR requests, with additional involvement in supporting complaint resolutions within the Statutory SEND Service.

Key Responsibilities:

• Process and respond to outstanding FOI and SAR requests in accordance with GDPR, the DPA 2018, and FOI Act 2000.
• Liaise with internal departments to gather and assess relevant information efficiently and securely.
• Draft clear, accurate, and timely responses for statutory requests.
• Manage confidential and sensitive information with a high level of integrity.
• Support the SEND team with complaints management and resolutions, where necessary.
• Maintain meticulous records and contribute to reporting on compliance and performance metrics.

Essential Requirements:

• Proven experience working with FOI and SAR requests within a local authority or public sector setting.
• Strong understanding of data protection legislation, including GDPR and the FOI Act.
• Ability to work independently and methodically through a high-volume backlog.
• Excellent communication, organisational, and administrative skills.
• A calm and focused approach to working under pressure and to tight deadlines.
• Familiarity with Statutory SEND services and complaints handling processes is highly desirable.

Why Choose Ackerman Pierce?

Ackerman Pierce calls upon over 15 years' worth of experience in recruiting directly into the Social Work Sector. We can offer a unique experience within recruitment where you have your own personal consultant, a DBS and Compliance service with a quick and easy registration process. We pride ourselves on a guaranteed weekly payment process.

To discuss this vacancy further or any other opportunities, please contact Elise Revett or email in your updated CV to us at Ackerman Pierce.