Complaints Co-Ordinator

Company : Confidential

Job Description - Complaints Co-Ordinator

Job Title: Complaints Coordinator
Location: Harrow (Local Authority)
Contract Type: Full-time, Temporary
Working Hours: Monday to Friday, 9:00am – 5:00pm
Hourly Rate: £20.00 (Umbrella)
Start Date: Immediate

About the Role
We are urgently recruiting for a dedicated Complaints Coordinator to join the housing team at Harrow Council. This role is critical to the effective handling of complaints, ensuring that cases are managed professionally and within required timescales, while maintaining high levels of customer satisfaction.

Key Responsibilities

Manage the full lifecycle of complaints, including Stage 1, Stage 2, and Ombudsman (OB) cases.
Maintain accurate and up-to-date records using Excel-based trackers and internal systems.
Investigate complaints thoroughly and draft timely, clear written responses.
Liaise with surveyors, contractors, and internal departments to gather relevant information and coordinate responses.
Handle maintenance-related enquiries from residents and stakeholders.
Deliver excellent customer service through clear communication, empathy, and a solution-focused approach.

About You
The ideal candidate will have:

Experience managing formal complaints processes within housing, local government, or a similar public-facing environment.
Strong written and verbal communication skills, with the ability to draft professional responses.
Confidence using Excel and tracking tools to monitor and report on case progression.
A calm and organised approach to handling sensitive or challenging issues.
A strong focus on service quality and timely resolution.

This is a fantastic opportunity to play a vital role in improving housing services and resident satisfaction within a busy and supportive team.

Original job Complaints Co-Ordinator posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

Share Job

Get your Resume Reviewed for Free

Similar Complaints Coordinator Jobs in the UK

Get your Resume Reviewed for Free

Email address

Why are you reporting this job?

I think it’s a discriminatory or offensive

I think it’s fraudulent or a scam

I think it’s trying to sell something unrelated to the job / it’s asking for money

I think it contains incorrect or broken information

Other

All Job Ads are subject to GrabJobs’s Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by GrabJobs moderation team. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.

Setup your job alert:

Frequency

By activating job alerts, I agree to GrabJobs Terms & Privacy Policy. I can unsubscribe to job alerts anytime. Skip

Complaints Co-Ordinator

Job Description - Complaints Co-Ordinator

Similar Complaints Coordinator Jobs in the UK

Mobile Apps