Complaints Handler

Ref: 2101

Job Title: Customer Service - Complaints Handling (Temporary)

Length of Assignment: Ongoing

Pay: £27,000 - £30,000

Location: Slough

Complaints experience is essential for this customer service role, alongside a calm manner and a real desire to resolve issues in a constructive and helpful manner.

Our client is a blue-chip company who offer second-to-none customer service. This role is specialising in complaints, taking escalated complaints from the first-line customer service team.

You will be accurate in documenting your conversations - taking complaints by telephone and email and ensuring all detail is placed on the database. This is an involved role and you will liaise with your Team Lead regarding any potential issues, suggesting solutions and agreeing on a path forward.

You will submit reports to the management team summarising the status and detail of your complaints alongside actions taken and to be taken.

Your role will involve building relationships with internal teams using their knowledge and skills to support your complaints resolution and advising on any issues.

Experience of Final Response letters would be advantageous.

You will be working to agreed SLAs.

Please only apply if you match all of the above criteria.

S4 is acting as an agency for this role.

At registration stage, to confirm your identity, you will be required to bring your passport and proof of address with you. Registration takes approximately 10 - 15 minutes.

If you are emailing your CV to us, please ensure it has your home address, telephone numbers (including your mobile) and your email address on.
Thank you for taking the time to look at one of our vacancies. We look forward to receiving your CV.

Please note that only successful applicants will be contacted. S4 Personnel Ltd is only able to process applications from candidates who are currently resident and eligible to work in the UK.