Complaints handler

A Complaints Handler with a keen eye for detail and strong customer service skills is required to join a professional team in Tonbridge, ensuring all complaints are handled efficiently and accurately.

Client Details

Our client is a well-established organisation in the financial Services industry. They are based in Tonbridge and are known for their excellent customer service and bespoke products.

Description

• Managing and resolving customer complaints in a professional and timely manner
• Communicating effectively with customers via email, phone, and in person
• Ensuring accurate records of all interactions and complaints are maintained
• Identifying trends in complaints and recommending improvements to processes and services
• Working closely with various departments to resolve issues
• Providing regular feedback to management on customer service issues and suggested solutions
• Actively participating in team meetings and training sessions
• Complying with all company policies and industry regulations

Profile

A successful Complaints Handler should have:

• A strong customer service focus and excellent communication skills
• The ability to work efficiently under pressure and manage multiple tasks
• A proactive approach and the ability to identify and solve problems
• Excellent attention to detail and record-keeping skills
• A strong team player with a commitment to ongoing learning and development
• Previous experience in dealing with complaints

Job Offer

• 12 month contract
• Hybrid working, offering the flexibility to work from home and in the office
• A professional and supportive company culture

If you are a dedicated Complaints Handler looking for an exciting opportunity in Tonbridge, we encourage you to apply today. Join a company where your skills and dedication will be truly valued.