Complaints Handler

Company : Dynamite Recruitment Solutions Ltd

Job Description - Complaints Handler

Complaints Handler

Location :Eastleigh - after training you will be offered the opportunity to work Hybrid

Salary @ £16.00 per hour

Hours of work: 37 hours per week Monday to Friday

Duration: Temporary ongoing position

Start Date: Immediate start required

Dynamite Recruitment is delighted to be working in partnership with a very well-established and fast-growing organisation based in Hampshire, our client is looking to recruit Complaints Handlers / Customer Relations Officers to join their busy team on a temporary basis immediately.

As a Complaints Handler /Customer Relations Officer you will be responsible for:

Work as part of a specialist complaints department to deal with customers who have a complaint to make or who are disgruntled with the service that they have been provided with
Respond and resolve customer complaints and escalations
Liaise with internal departments and third parties to manage the enquiry with professionalism
To provide a solution to customers within satisfactory timescales
Ensure that feedback is provided to the appropriate Line Manager regarding the outcome of a complaint.
Follow up with the customer if necessary and to ensure that a bad situation is turned into a positive one.
To respond to customers needs in person and via email

The Ideal Complaints Handler will have/be:

Demonstrable experience of Complaints & Resolution / have worked within a customer service role where you have managed complaints
Excellent English skills with strong letter writing skills.
Confident, and if necessary, authoritative on the phone.
Strong interpersonal and influencing skills.
Ability to prioritise workload
Work independently as well as part of a team.
Strong customer service and telephone skills.
Good negotiating skills.

To be considered please submit your CV Immediately.

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Complaints Handler

Job Description - Complaints Handler

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