Complaints Handler

Company : Dynamite Recruitment Solutions Ltd

Job Description - Complaints Handler

Complaints Handler
Epsom – Hybrid after training
6 month temp
Competitive Salary

Dynamite Recruitment are pleased to be working with a global brand financial services company who are looking to expand their complaints team with an experienced complaint handler who has ideally had exposure to an FCA or motoring industry environment.

This is an excellent opportunity to join a household name company who will provide consistent 1:1 training, clear objectives, an encouraging environment.

Duties include:

Providing exemplary complaint resolution and customer service
To be an effective communicator and ensure all complaints are acknowledged in a timely manner and customers are kept informed throughout the complaint process.
Work closely with operational teams to ensure effective communication is upheld
Maintain compliance with regulatory requirements relating to complaint handling, guaranteed standards of service, and customer expectations.
Keep accurate records of all customer contact and adding complaints onto the complaints log.

The ideal candidate:

Strong verbal and written communication skills.
Previous experience working in complaints in an environment governed by the Financial Conduct Authority or in the Motor Finance industry would be desirable.
Good decision making and judgement skills.
Proactive and task focused, able to work efficiently under your own initiative.
Team-orientated, promoting an inclusive and collaborative working environment.
Strong time management and organisational skills.

For more information on this role please contact Sophie Quinn

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Complaints Handler

Job Description - Complaints Handler

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