Complaints investigator -Night shift

We're seeking Complaints Investigators to join our team at a leading global medical device and health care company based in Witney, Oxfordshire.

Important Details:

• Pay Rate: £16.49 per hour
• Location: Witney, OX29 0YL
• Shift Pattern: 4 on 4 off, 7pm to 7am (temporary role)

What You'll Do:

• Investigate Product Returns: You'll play a crucial role in ensuring the highest quality standards by conducting thorough investigations into customer-returned products, meticulously identifying the root cause of any issues. (This is not a customer service role; you won't be handling customer calls!)
• Uncover Trends: You'll utilise our advanced computer systems to analyse data, identifying trends and patterns in product complaints to proactively prevent future issues.
• Drive Efficiency: You'll actively contribute to improving processes, implementing new and enhanced procedures to increase efficiency and effectiveness.
• Collaborate for Success: You'll communicate professionally with colleagues worldwide, sharing insights and collaborating on team goals.
• Stay Ahead of the Curve: You'll stay informed about new product developments and actively participate in ensuring complaint readiness activities before launch.
• Be a Problem Solver: You'll leverage your analytical skills to pinpoint trends in product complaints and bring these to the attention of management for further investigation.

What We Offer:

• Meaningful Work: Make a real difference in people's lives by ensuring the quality and safety of essential medical devices.
• Comprehensive Training: Full training provided, no prior experience is necessary!
• Positive Work Environment: Enjoy a clean, safe, and friendly workplace with modern facilities and a newly expanded laboratory.
• Career Growth: Excellent opportunities for career growth and development within our dynamic company.
• On-site Perks: Enjoy free parking, subsidised canteen

What We're Looking For:

• Strong IT Skills: Proficiency in using computer packages, including Word and Excel.
• Excellent Communication: Clear and effective communication skills.
• Attention to Detail: Ability to follow procedures and accurately document findings.
• Analytical Mindset: A keen eye for detail and the ability to analyse information to find root causes.
• Qualifications: Secondary education, or equivalent qualification, completed in Maths and English.

Additional Requirements:

• Experience (Beneficial): laboratory best practice, problem solving, and root cause analysis is a plus but not essential.
• 5 Years of Referencing: A 5-year referencing history (employment or alternative activity) will be required for successful applicants.
• Eligibility: Must be eligible to live and work in the UK.

If interested, please contact me at or send your updated CV at dharanikumar. b @ randstad. co. uk

Randstad Business Support is acting as an Employment Business in relation to this vacancy.