Complaints Support Administrator, Bath Temporary

REED Business Support in Bath is delighted to be working in conjunction with a long standing client in their search for a Complaints Support Administrator.

This is a temporary role to start asap

£24,744

37.5 hours

Office based

This role is crucial in supporting the Complaints team. You will assist managers and directors in delivering timely completion of operational tasks and administration required to achieve a positive resolution of customer complaints.

Day-to-day of the role:

• Provide comprehensive administrative support to managers and directors in managing customer complaints, ensuring all relevant documentation is available.
• Maintain accurate and timely records of correspondence or discussions with customers and stakeholders on relevant systems, ensuring compliance with internal procedures and regulatory requirements.
• Monitor and manage the administration to workflows and actions related to the resolution of repairs complaints, ensuring timely resolutions and a high standard of service.

Required Skills & Qualifications:

• Excellent communication skills, both verbal and written
• Demonstrated interest in our customers and the issues that affect their lives, together with a commitment to our organisational values
• Strong administration skills with excellent attention to detail
• MS Office knowledge

To apply for this brand new role, please click ‘apply’ and send your cv to