Compliants Officer

?? Newham| ?? Full-Time | ?? Children & Young People / Adults & Health Directorate

Do you thrive on finding fair, swift solutions to problems and know your way around social care complaints? If you can handle sensitive enquiries like a pro and speak fluent "council lingo", you might just be who we need!

?? Investigate and resolve complaints for Children's Services and Adult Social Care
?? Respond to MP and Councillor enquiries with professionalism and a sprinkle of empathy
?? Work with senior managers and other teams to get the full picture and resolve things fast
?? Draft clear, respectful responses that answer concerns and build trust
?? Learn from complaints to help improve services - your voice matters!
?? Help track trends and share learning to shape better public services
?? Support cross-council collaboration for complaints that don't stay in one department
?? Keep your casework tidy and on time - always!

? Solid experience handling Stage 1 complaints - especially Children Act 1989 or Adults Social Care
? Strong writing, researching and people skills - you'll be talking to residents, MPs, and managers
? An eye for fairness and the confidence to challenge when needed
? An organised brain - juggling deadlines and cases is your thing
? A calm, diplomatic, empathetic nature - especially when emotions run high
? Passion for improving services and putting things right, not just pushing paper