Conference and Review Support Officer

Conference and Review Support Officer

• Pay Rate: £14.75 per hour (PAYE)
• Location: Oldham Council
• Job Type: Full-time, Temporary (1-2 months)

Oldham Council is seeking a Conference and Review Support Officer to provide essential coordination and support for Child Protection Conferences and Children Looked After Reviews. This role requires a professional who can handle emotionally charged meetings, ensuring high-quality customer service and meticulous minute-taking. The position is office-based for meetings, with the flexibility to work from home when not attending meetings.

Day-to-day of the role:

• Organise and prepare for Child Protection Case Conferences and Children Looked After Reviews, including setting dates, locations, and receiving attendees.
• Ensure timely distribution and collation of key documents from professionals and families.
• Produce accurate and professional minutes during conferences and reviews, which may be reviewed by courts and other external bodies.
• Analyse and validate service-specific information, requesting additional details or clarification and chasing progress on outstanding issues as required.
• Manage highly confidential and sensitive information on internal case management systems securely.
• Update and retrieve information from various systems and spreadsheets, manipulate data, and create non-standard reports.
• Assist with the development and maintenance of new office and information systems, including compliance checks.
• Investigate anomalies or discrepancies and propose appropriate actions.
• Provide excellent customer care and maintain anti-discriminatory practices.
• Respond to complex queries with a developed knowledge of the service area.
• Formulate routine responses and acknowledgements to correspondence and take initiative on behalf of the service when appropriate.
• Investigate complaints in line with corporate procedures and escalate where necessary.
• Work flexibly and efficiently to manage competing priorities and adhere to strict deadlines.

Required Skills & Qualifications:

• Proven experience in minute-taking is essential.
• Strong organizational and administrative skills, particularly in a technical or specialist administrative capacity.
• Excellent communication skills, capable of handling sensitive situations with professionalism.
• Proficiency in using computer packages and systems for data entry, retrieval, and report generation.
• Ability to handle confidential and sensitive information with discretion.
• Experience in customer service and handling complex queries.
• Ability to work flexibly and adapt to changing priorities and deadlines.

Benefits:

To apply for this Conference and Review Support Officer position, please send your cv to