Contact Centre Administrator

We are currently recruiting for a number of Contact Centre Administrators for RM.

RM is a leading supplier of technology and resources to the education sector, supporting schools, teachers, and pupils across the globe - from pre-school to higher education - including examination boards, central governments and other professional institutions.

Their vision is to enable the improvement of education outcomes around the world.

What the role will be doing?

These roles will be based within the Customer Services Department, working with our customers to obtain correct data for sharing of order acknowledgements, invoices, statements etc. This may include making outbound calls to customers to obtain correct information, and you will then be responsible for the updating of data within the customers account. Mainly the orders will come through via emails and letters and you will be responsible for entering order details, placing orders and dealing with customer service related queries. The customer service department currently comprises of three divisions, the contact centre, which handles all inbound contact with our customers, the order input team who process customer orders and the Order Management division which manages the order management.

What are we looking for?

• Previous experience within a Customer Service Department or an admin role.
• Good initiative
• Excellent communication skills at all levels
• Proactive manner
• Team player
• Knowledge and experience of dealing with schools and local authorities is desirable but not essential
• High level of accuracy and attention to detail

Important Information:

• Start date: 23/06/2025
• Duration: End of September 2025
• Hourly rate: £12.60 per hour
• Location: Hucknall, Nottingham NG15 6XJ
• Working pattern: Hybrid 2/3 (Tue & Wed in the office and rest WFH) on-boarding and training will be in the office.
• Working hours: Mon-Fri 9am - 5pm
• Interview process: pre-screen with Reed & short Teams calls with the hiring manager at RM

Would you like to help enrich the lives of learners around the world?

At RM, we’ve been pioneers of education technology since 1973. We provide technology and resources to the education sector, supporting over 10 million students worldwide. We work with over 28,000 schools, nurseries, and education trusts in 115 countries to deliver customer-centric solutions that improve education outcomes.

What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification; we partner with schools, examination boards, central governments and other professional institutions to enrich the lives of learners.

RM Group operates through three businesses: Technology (Managed Services, Software and Infrastructure for Schools), Assessment (Software and Services) and TTS (Educational Resources).

TTS has proudly supported the education sector for almost 40 years. Our in-house experts collaborate with teachers and educational experts to create unique and innovative resources that engage children and inspire a lifelong love of learning. Every TTS resource provides unlimited learning opportunities and is made to last, making the most of schools’ and nurseries’ limited budgets and ensuring years of classroom use.