Contact Centre Advisor

Job Title: Contact Centre Advisor (Welsh Essential)
Salary: £13.69 P/H PAYE (Inclusive of Holiday Pay) | £15.66 LTD Umbrella
Hours: 37 Hours Per Week
Type: Temporary Ongoing
Location: Tonypandy, CF40
Start Date: ASAP
Work Pattern: 08:30am – 17:30pm

Are you fluent in Welsh and passionate about delivering excellent customer service? We are currently recruiting for a Contact Centre Advisor to join a dedicated Customer Services team at a local authority. This role plays a vital part in supporting residents by resolving a wide range of enquiries efficiently and professionally within a high-volume contact centre.

Key Duties and Responsibilities:

• Assist and guide customers to use self-service options via the Council’s website
• Manage high-volume telephone and online enquiries in line with set processes and quality standards
• Maintain current and accurate knowledge of council services
• Build and maintain collaborative working relationships across the organisation
• Provide accurate information and manage customer expectations around service delivery
• Support colleagues across the Contact Centre where needed
• Work flexibly within rota schedules to meet service demand
• Liaise with other departments to resolve enquiries and complaints effectively

Qualifications and Experience:

• Fluent Welsh speaker (Level 5) – Essential
• Experience in customer service environments
• Proficient with IT applications including Microsoft Office
• Previous Contact Centre experience desirable
• NVQ in Customer Services or willingness to undertake
• Strong team player with good communication and problem-solving skills
• Ability to handle queries sensitively, accurately, and professionally

If you require any additional information regarding the position, please call David at Service Care Solutions on or send an E-Mail to .uk