Contact Centre Advisor Grade 5

Job Title: Contact Centre Advisor
Salary: £13.69 PAYE P/H (Inclusive of Holiday Pay) | £15.66 LTD Umbrella P/H
Hours: 37 Hours Per Week
Type: Temporary Ongoing
Location: Tonypandy, CF40
Start Date: ASAP

We are currently recruiting for a Contact Centre Advisor to join a dynamic team within a busy Customer Services environment. This is an exciting opportunity to play a vital role in supporting customers by delivering a courteous, efficient, and effective service. You will be the first point of contact, helping customers to self-serve and resolving queries to high standards of quality and productivity.
Key Duties and Responsibilities:

• Direct customers to self-service via the Council's website and assist where necessary
• Handle enquiries efficiently in line with established processes and quality standards
• Maintain up-to-date knowledge of services delivered through the Contact Centre
• Build and maintain strong working relationships with internal teams and external partners
• Manage customer expectations in line with service standards and policies
• Support wider Contact Centre operations when required
• Work flexibly within rota requirements and contribute to team priorities
• Liaise with back-office teams to resolve customer enquiries and complaints
• Adhere to health and safety responsibilities and safeguarding procedures

Qualifications and Experience:

• Experience of dealing directly with customers in a service setting
• Proficiency in using a range of IT applications, including Microsoft Office
• Ability to work collaboratively with colleagues and across teams
• Strong communication skills with an emphasis on accuracy and professionalism
• Commitment to continuous professional development, including Welsh Language Level 1 (training provided)

If you require any additional information regarding the position, please call David at Service Care Solutions on or send an E-Mail to .uk