Contact Centre Customer Service Agent

Temporary Customer Service Advisors

Location: Ferndown
Start Date: Wednesday 7th April/Monday 12th April
Contract Length: 6 Weeks (possible extension thereafter)
Hours: Monday to Friday, shifts fall between 8am–3pm (30 hours per week)
 
We’re looking for articulate and professional Customer Service Advisors to support a fast-paced medical booking service in Ferndown. You’ll be the first point of contact for patients and healthcare professionals, handling high call volumes and ensuring accurate, timely data entry. This is a temporary 6-week role with potential for extension or hybrid/remote working options after the initial period.
 
Role Summary

• Take inbound calls for medical appointment bookings (GP, Dentist, Physio, etc.)
• Handle 80–100 calls per day with empathy and efficiency
• Accurately input notes into a CRM system
• Maintain professional, clear and articulate communication at all times
• Strong written ability is essential for data entry and CRM updates

What We’re Looking For:

• Excellent verbal and written communication skills
• Calm, confident phone manner with attention to detail
• Previous experience in a call centre or healthcare booking role is ideal
• CRM/data entry experience is highly beneficial
• Must be comfortable discussing criminal record information (spent or unspent – not necessarily disqualifying)

Office-based in Ferndown initially, with the potential for hybrid or fully remote working after 6 weeks should the contract extend, or a permanent opportunity become available.
 
Pay: £12.27 hourly rate
 
This opportunity is being recruited for by CCP. Apply today if you would like to be part of something exciting and enjoy working in a dynamic and agile environment. If you would like to know more about this exciting opportunity, please apply online, or call CCP on . We will aim to respond to all applications within 48 hours.
 

CCP are experts in Customer Operations and CX recruitment, trusted since 2007 for connecting top talent with leading brands. We’re known for our vast network and consistently great service.