Contact Centre Manager - FTC

Job Title: FTC Contact Centre Manager
Location: BD17
Salary: £35,000 per annum
Contract: Full-time, Fixed-Term
Hours: 8:30am - 5:00pm, Monday to Friday (occasional Saturdays)

Are you an experienced Contact Centre Manager with a passion for client communication and team leadership? We're looking for a dynamic and driven individual to join our central team at our client.

About the Role
As the Client Communications Manager (Contact Centre Manager), you will lead a dedicated team to deliver exceptional service, drive client retention, and ensure practice diaries are optimally filled. You'll play a key role in analysing performance data, making strategic recommendations, and ensuring seamless communication with our valued client base.

Key Responsibilities
* Lead, coach, and inspire the contact centre team to meet and exceed targets.
* Monitor and adapt recall and inbound processes to maximise appointment bookings.
* Champion smart booking practices across all locations.
* Manage communication templates and ensure brand consistency across all client touch points.
* Support the integration of newly acquired practices into the communications process.
* Collaborate with senior management and marketing teams to enhance client engagement.

What We're Looking For
* Proven experience in a senior contact centre role.
* Strong leadership and coaching skills.
* Excellent communication and problem-solving abilities.
* Proficiency in Microsoft Office, Excel, and CRM systems.
* A proactive, data-driven mindset with a focus on continuous improvement.

There is on site parking, transport links arent great for this location so ideally you will have your own transport.

Please APPLY NOW for an immediate telephone call.

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