Contact Centre Team Leader

We're currently hiring for a Contact Centre Team Leader to join a leading entertainment company! This is an amazing opportunity to join a large well-known brand.

What You’ll Bring To The Table

• Owning CRM workflows and deployment of multi-channel CRM activity across service.
• Lead performance management for each team member by creating tailored Personal Development Plans, identifying suitable coaching, learning, and training opportunities that align with individual learning preferences.
• Address and manage underperformance promptly and consistently.
• Oversee and enhance the effectiveness of operational procedures and day-to-day practices to improve overall team efficiency.
• Complete all personnel-related responsibilities in line with company guidelines.
• Track teams work in real time

Skills & Experience We're Looking For

• Previous experience managing an inbound contact centre/customer service team is a must.
• Proficient in utilising Microsoft Office tools and software.
• Familiar with customer relationship management (CRM) platforms.
• Skilled in interpreting and leveraging data insights to enhance the growth and effectiveness of contact center team members.

What’s In It For You?

• Location: Borehamwood (3 days in the office per week)
• Work type: Fixed Term Contract (12 months)
• Salary: £37,000 - £38,000
• Hybrid (3 days in the office per week), 25 days of annual leave, and more.

For further information on this Contact Centre Team Leader role apply below

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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