Continuous Improvement Specialist (Black Belt)

Continuous Improvement Specialist (Black Belt)

City of London | Hybrid Working (3 days office / 2 days home)

12-month FTC

£100K

We are seeking a Continuous Improvement Specialist (Black Belt) to lead and deliver end-to-end (E2E) continuous improvement initiatives across the Financial Services products and central functions.

You will diagnose complex process inefficiencies, design and implement targeted interventions, and deliver measurable improvements in cost, customer outcomes, operational efficiency, and risk.

Responsibilities

1. Lead diagnostic reviews of end-to-end customer journeys (front-to-back) and identify control gaps.
2. Deliver cross-functional process redesigns, not just local improvements.
3. Drive standardisation and simplification initiatives at scale.
4. Own the delivery of quantified financial and operational benefits.
5. Ensure benefits are tracked and validated after implementation.
6. Challenge existing ways of working and identify opportunities for improvement.
7. Implement controls to sustain improvements and ensure long-term success.
8. Coach Green Belts and local teams on continuous improvement methodologies.
9. Support the development of a continuous improvement culture across the organisation.

Skills & Experience

1. Lean Six Sigma Black Belt certification (or equivalent experience).
2. Strong financial services experience
3. Proven track record of delivering multi-million-pound improvement initiatives.
4. Experience working across end-to-end business processes.
5. Strong analytical and data skills, including Excel, SQL, and Power BI.
6. Experience with process mapping and process analytics tools.
7. Strong challenger mindset with the confidence to influence change.
8. Commercially focused with a results-driven approach.
9. Senior stakeholders management skills.