Contract and Partnership Officer

3\-4 month contract role with a local authority

Summary

• This is a 3\-4 month contract role with a local authority, focused on delivering high\-quality, customer\-focused housing management services across supported housing schemes and community\-based homes. The position is crucial in ensuring the safety, wellbeing, and tenancy sustainment of vulnerable residents while maintaining strong relationships with Managing Agents, partners, and support providers.
  

Responsibilities

• Provide intensive housing management services for residents with identified support needs.
  


• Deliver services aligned with organisational HEART values, legislation, policies, and best practices.
  


• Act as the primary point of contact for Managing Agents, partners, and residents.
  


• Manage the full void process, including:
  
  
  
  • Pre\-void inspections
    
  
  
  • Referrals and applicant suitability assessments
    
  
  
  • Risk assessments, affordability checks, tenancy fraud checks
    
  
  
  • Viewings, sign\-ups, CORE completion, and system updates
    
  
  

Essential Experience Required

• Demonstrable experience in supported housing or a housing\-related support environment.
  


• Proven background in a customer\-facing role where service quality and satisfaction were priorities.
  


• Experience managing partnerships with external agencies or Managing Agents.
  

Essential Qualifications Required

• Minimum 5 GCSEs (or equivalent).
  


• Full UK Driving Licence and access to own vehicle (essential).
  


• Ability to travel regularly across London, Kent, Hampshire, and Sussex as required.
  


• Basic DBS check required.
  

Additional Information

• Working hours: 35 hours per week
  


• Enhanced DBS required.
  


• Mosaic East, 4th Floor, 17 Addiscombe Road, Croydon, Surrey, CR0 6SR, United Kingdom
  


• Bi\-weekly payments
  


• The role closes on 13th Feb 2026, apply ASAP.
  

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