Contract Manager

Contract Manager – Estate Services

Location: London (4 days on-site 1 Day Remote)
Rate: £300 - £350 per day (Inside IR35)
Start Date: ASAP
Role Overview
We are seeking an experienced Contract Manager (Estate Services) to join a London Borough Council’s Housing Department. You will oversee the cleaning and grounds maintenance contracts, ensuring high standards of service delivery while managing a team. This role is pivotal in maintaining clean, safe, and well-maintained estates, resolving resident concerns, and driving service improvements.
Key Responsibilities

• Contract Management: Ensure effective delivery of cleaning and grounds maintenance contracts, monitoring SLAs and KPIs.
• Performance Monitoring: Hold monthly contract meetings, track performance, and implement corrective actions.
• Team Leadership: Line manage 4 officers, ensuring inspections, complaint resolution, and service improvements are carried out.
• Stakeholder Engagement: Work with residents, contractors, and internal teams to address service issues and enhance delivery.
• Complaints & Compliance: Oversee complaint handling, ensuring timely responses and resident satisfaction.
• Health & Safety: Ensure contractor compliance with H&S standards in waste collection and street cleansing.
• Data & Reporting: Analyse performance data, produce management reports, and recommend service enhancements.
• Project Delivery: Lead initiatives to improve estate services in line with council sustainability goals.
• Community Engagement: Attend resident meetings, surgeries, and forums (some outside standard hours).

Essential Skills & Experience
? Proven contract management experience, ideally in estate services, cleaning, or grounds maintenance.
? Experience leading a customer-facing team in a public sector or housing environment.
? Strong performance management skills, with the ability to monitor KPIs and drive accountability.
? Excellent problem-solving skills—able to identify issues and implement solutions.
? Confident in data analysis, reporting, and using IT systems to track performance.
? Strong communication skills, with the ability to write clear reports and engage stakeholders.
? Flexible approach—willing to attend evening meetings and adapt to changing priorities.
Desirable

• Knowledge of local government housing services or similar environments.
• Understanding of climate and ecological initiatives in service delivery.

Why Apply?

• Impactful role—directly improve living conditions for residents.
• Dynamic team environment—collaborate with housing officers, contractors, and residents.
• Hybrid flexibility (1 day remote, 4 on-site).

Next Steps
If you are an organised, proactive Contract Manager with a passion for estate services, we’d love to hear from you. Submit your CV today for immediate consideration.

Agency Note: This role falls inside IR35. Candidates must be available to start ASAP and commit to a minimum 4-day on-site presence.

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