Contract Support Administrator

Diamond Search Recruitment are delighted to represent our client in recruiting for this exciting opportunity to join a dynamic and professional services team as a Contract Support Administrator.

Salary: £30,000 per annum
Contract Type: Fixed Term Contract (Until January 2026)

The purpose of this role is to provide vital administrative support to the Services team. You will help ensure that day-to-day operations run efficiently by managing scheduling, reporting, client communications, and supporting financial administration.

• Schedule and monitor the workload of the services team, ensuring engineers are fully utilised

• Respond to client enquiries via phone and email, assigning tasks to engineers, subcontractors, or managers

• Administer the company CAFM system and client reporting tools

• Plan and assign maintenance service visits to engineers and subcontractors

• Raise and manage subcontractor purchase orders for maintenance activities

• Chase, record, and issue service reports and quotations to clients

• Update client electronic systems with relevant information

• Assist in financial and commercial administration, including purchase orders, invoicing, and reporting

• Process customer orders, raise sales invoices, and update weekly sales forecasts

• Act as the initial point of contact for escalations, handling complaints and queries professionally

• Ensure a full auditable trail for all invoicing, timesheets, and approvals

• Provide support to the Senior Contract Support during periods of absence or annual leave

• Carry out any other duties reasonably requested by your Line Manager

• Proficient in Microsoft Office (Excel, Word, Outlook).

• High standard of literacy and numeracy

• Previous experience in a facilities management or construction environment preferred

• Strong organisational skills with a flexible and methodical approach

• Excellent communication and interpersonal skills

• Ability to manage multiple tasks and priorities in a fast-paced environment

This is a fantastic opportunity to work with a supportive and established team in a vital administrative role. You'll play a key part in ensuring high standards of service delivery while gaining valuable experience in the facilities management sector.

Apply today through Diamond Search Recruitment and take the next step in your career!

Diamond Search Recruitment is acting as an Employment Agency regarding this vacancy.