Contracts Administrator Not HR

We have an urgent requirement for a Global client based in Didsbury. The role initially is for 6 months however this is very very likely to continue to roll on 6 months at a time.

Being part of the Co-ordination team is being front line customer interface for the Customer Services Field Service Department and plays a key role in ensuring contractual service obligations are met as well as providing immediate response service to customers with projects, breakdowns, repair and other service requirements.

Key responsibilities as follows:

• Order Processing for all service contracts.
• Renewal and Service Credit Quotations for all CS Contracts.
• Commercial activities inclusive of payment terms reviews, invoice queries & credit checks and creation of new accounts and monthly reporting.
• Manages all Response Contract documentation, and manages filing system within the network.
• Supporting contract customers maintaining a telephone pick up rate defined by the business and documented in a SLA.
• Actively collaborates with (SSS) Service Sales Specialists and customers for purchase order issues / requirements.
• Generates monthly Service Credits statements inline with customer and engineer requirements.
• Updating of EQMS procedures.
• Supporting and training contract administrators and coordinators on contract activities.
• Creating a service ticket in the designated ticketing system.
• Ensuring the compliance with the relevant KPI targets.
• Escalate issues to the applicable Manager according to defined parameters.
• Ensures a high quality standard of the contract / rota / iBase / customer data base entries.
• Providing support to other DI Businesses for contract activities.
• Monitor customer satisfaction requirements.

Key competencies:

• Excellent interpersonal skills, in particular telephone skills, are essential.
• Excellent communication skills with the ability to communicate with managers and customers.
• Exceptional organisational skills with the ability to prioritise tasks.
• An understanding, appreciation and experience of providing high level customer service.
• An ability to be innovative and address problems with creative solutions.
• The ability to work within a team or on own initiative in a high pressured environment.

If you are interested and feel that you can be part of a growing team, please apply today!!!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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