Corporate Customer Service Advisor - 367760

Join Our Team as a Customer Service Representative!

Are you passionate about delivering exceptional customer service? Do you have a knack for problem-solving and a desire to make a difference? If so, our client is looking for a dedicated Customer Service Representative to join their vibrant team! This full-time role offers a chance to work in a dynamic environment where your contributions will be valued and recognised.

What You'll Do:

As a Customer Service Representative, you will:

• Provide an exceptional customer service experience across all contact channels.
• Achieve individual and team objectives while meeting KPI targets.
• utilise effective call control and fact-finding techniques to gather essential information.
• Demonstrate empathy and understanding, ensuring all customers feel heard and valued.
• Process inquiries and signpost customers using our service-specific IT systems.
• Maintain compliance with PCI data security standards and protocols.
• Build strong relationships with colleagues, clients, and third-party organisations.
• Contribute to the knowledge base by sharing insights and identifying areas for improvement.
• Adapt positively to change and embrace a flexible approach to your work.

What We're Looking For:

To be successful in this role, you should have:

• English and Maths GCSE or equivalent, or proven literacy and numeracy skills.
• Experience in a social care function or a solid understanding of it.
• Proven experience in face-to-face or telephone customer service, with the ability to handle difficult cases or complaints.
• Expert knowledge of telephony platforms, including Contact Recorder systems.
• Competence in Microsoft Office applications (Word, Excel, Outlook).
• Strong ability to record information accurately using electronic resources.

Why Join Us?

• Supportive Environment: Work with a team that values knowledge sharing and continuous improvement.
• Impactful Work: Engage with customers on emotive and challenging issues, making a real difference in their lives.
• Professional Growth: Opportunities for training and development to keep your skills sharp.

Working Pattern:

• Full-time: 7.4 hours per day, 5 days per week.

If you are ready to take on a rewarding challenge and make a meaningful impact through your work, we'd love to hear from you! Join our client's team and be part of something special. Apply today and embark on a fulfilling career in customer service!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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