COTC Level 4 Recycling Supervisor Hertfordshire

Purpose of the Role

·Ensuring compliance with all applicable legislation, including Environmental and Health & Safety requirements.

·Promoting continuous improvement in customer service, recycling performance, waste reduction, and reuse.

·Traveling around the county to provide visible leadership to remote teams and conducting frequent inspections relating to service provision and compliance.

·Engaging with the public in person, on the phone, and through written communication.

·Investigating accidents, incidents, complaints, and customer inquiries, providing full and reasoned responses.

·Challenging service users who may fraudulently access free public services.

·Making reasoned and evidenced decisions on service provision during weekends on behalf of senior management.

·Using initiative and creativity to solve complex problems within the framework of applicable legislation and council policy.

·Maintaining infrastructure, plant, and machinery at recycling centres.

·Communicating effectively with contractors to ensure continuous service delivery.

·Identifying and placing orders for goods and services related to the role and managing invoice payment approvals.

The successful candidate will demonstrate:

·Leadership and management skills in dealing with front-line staff.

·Experience managing Health and Safety, preferably backed by a relevant qualification.

·Proven ability to improve services by managing a team effectively.

·The ability to interact with the public and communicate policies and legislative restrictions clearly, respecting Hertfordshire's diverse population.

·Proven experience managing operations similar to Recycling Centres.

·Daily access to a vehicle and the ability to travel across the county as required.

Desirable Qualifications and Skills

·Level 4 COTC qualification relevant to managing civic amenity sites (HCC will provide training during probation if not already held).

·IOSH Managing Safely or NEBOSH qualification.

·Experience in the waste industry, including legislation and operations.

·Understanding of working within a political environment.