Council Tax Officer

Overview of the role:

As a Council Tax & Benefits Officer, you'll be responsible for handling customer enquiries, processing claims, and providing accurate, timely advice. You'll work both independently and collaboratively, helping to improve service delivery

This is a hybrid role, office attendance required on Tuesdays and Fridays

Responsibilities and Duties

• You'll report to a Council Tax and Benefits Team Manager.
• Enjoy the flexibility of working across various service points, along with opportunities to work remotely.
• Be part of a collaborative, supportive team, delivering a high-quality service and providing excellent support to customers.
• Help shape the Council's reputation by promoting a positive image through every interaction.
• Some roles may include home visits, offering a varied and dynamic working environment.
• Build strong working relationships with colleagues, service users, and external partners to ensure seamless service delivery.
• Take ownership of a specific area of work, keeping your team informed and driving service improvements.
• Stay organised and focused to ensure key deadlines are consistently met.
• Experience using NEC Revs & Bens and NECDM is essential.

If you are interested in this role, please contact Josh Draycott on or or with an updated CV.

*Referral Scheme*
If you are not interested in this role but know someone else who might be, don't forget that we offer up to £500 in vouchers if you refer a friend to us and we place them in the job.

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