Court/Council Tax Officer (MRI/Academy)

• Execute your duties in accordance with legislative requirements, the division’s Service Plan, policy requirements, financial procedures, the recovery timetable and those determined by your manager.
  
• Effectively respond to all enquiries received by letter, telephone, in person and electronically.
  
• Ensure all necessary action is taken to collect revenue efficiently and effectively & process applications for discounts and other reliefs, with due regard to internal and external fraud prevention and detection.
  
• Ensure all work is carried out in accordance with procedures, agreed time scales and those dictated by legislation.
  
• Deal with difficult queries including complaints by correspondence, telephone, face to face and electronically, ensuring timely, accurate, appropriate responses and suggest remedial action where weakness in service delivery is identified.
  
• Submit irrecoverable debt for write off in line with delegated powers, audit requirements and internal procedures.
  
• Comply with procedures to maintain an accurate database, fulfill audit requirements, and meet / exceed internal & external accreditations.
  
• Undertake proactive work and participate in outreach work to improve collection.
  
• Establish effective liaison with external bodies and partners and maintain good working relationships to assist the collection of revenue.
  
• Liaise with and instruct the Enforcement Agents (and other relevant bodies i.e. Solicitors / Process    Server) on the appropriate course of action, to ensure effective revenue collection. Report to your manager on their performance.
  
• Prepare cases relating to proceedings at the Magistrates Court, County Court and other courts and Tribunals as directed. In this regard, maintain close contact with the various courts, collection agents, the Enforcement Agents and other relevant bodies as required.
  
• Represent the Council and provide evidence at the Magistrates’ Court to successfully obtain Liability Orders and at Committal Hearings. Represent the Council in court to defend Liability Orders where application to set aside has been made.
  
• Attend the County Court to make successful applications for Charging Orders and Bankruptcy Orders. Attend court and deal with applications to set aside Statutory Demands and annulment applications.
  
• Deal with all aspects of Insolvency where the Council is not the petitioning creditor and ensure information is passed to the Official Receiver / Trustee as required.  Maintain accurate records of all insolvency cases.
  
• Identify and prepare cases for committal hearings, interviewing customers where required.
  
• Make application for warrants of Arrest with and without bail as appropriate.
  
• Prepare and issue Statutory Demands, make necessary checks with Social Services and liaise with solicitors to progress cases. Make applications for Bankruptcy Orders as required.
  
• Prepare records and maintain statistics as directed. Deal with system reports and other output as required.
  
• Adhere to the General Data Protection Regulation and be aware of your personal responsibilities.
  
• Maintain a detailed knowledge of all relevant legislation, procedures and technology required to meet the demands of the post.
  
• Take responsibility for own learning and development to ensure that an effective value added personal contribution to the divisions objectives is continuously maintained. Participate actively in all processes linked to the Performance Evaluation Scheme.
  
• Act as a mentor/coach for staff as directed by the manager, providing guidance and advice to others. Mentoring of junior staff as required.
  
• Assist the manager to design and implement training as required to satisfy business, service and personal development requirements.
  
• Provide information for the reporting, management and quality of throughput on the team as required.
  
• Contribute to the review of working processes and procedures as required.
  
• Undertake quality checks to ensure accuracy of processing as directed.
  
• Promote the Council’s Equal Opportunities Policies and Values.
  
• Provide a high standard of service with commitment to customer care and equal opportunities
  

Requirements

• 5 years Revenues (Council Tax) experience
  
• Must be a trained Court Officer, with the ability to represent the LA at Liability Order hearings
  
• 2 years MRI/Capita(Academy) system experience
  

Benefits

• Hundreds of global and local perks, available online 24/7
  
• Free monthly lifestyle perks; such as free coffees,
  breakfasts, cinema tickets, etc
  
• Shopping discounts from the biggest brands, all year round
  
• Save money on everything from the supermarket shop to summer holidays
  

• Easy to follow videos for everything from yoga exercises, to
  strength training and HIIT workouts
  
• Mindfulness, meditation and sleep resources, available on all
  your devices
  
• Guides to help with everything from anxiety to stopping smoking
  
• Confidential mental health helpline, 24/7 access to a
  qualified counsellor
  

• A single place to find company updates, photos, benefits
  information and lots more!
  
• Stay in the loop with what’s happening by accessing Culture
  hub anywhere, at any time
  

• Identity Verification: Confirming
  the authenticity of your identity documents.
  
• Employment History
  Checks: Reviewing your occupation history for the past
  3 -5 years (depending on client requirement).
  
• Right to Work
  Verification: Ensuring you have the legal
  right to work in the UK.
  
• Unspent Conviction Check: Conducting a Basic DBS
  Check to reveal any unspent convictions.
  

• No member of the Armed Forces Community should
  face disadvantage in the provision of public and commercial
  services compared to any other citizen
  
• In some circumstances special treatment may be
  appropriate especially for the injured or bereaved.