Credit Control Manager

Credit Control Manager

Annual Salary: Competitive (Details upon application)

Location: Berwick (Hybrid working available post-training)

Job Type: Full-time

We are seeking an experienced Credit Control Manager to lead our credit control function. This role involves ensuring effective and timely cash collection, developing credit control strategies, and building strong relationships with both internal and external stakeholders. The ideal candidate will be a confident leader, eager to drive change, and committed to operational excellence.

Day-to-day of the role:

Leadership:

• Manage the day-to-day operations of the credit control team, ensuring collection targets and departmental KPIs are met.
• Develop and implement policies, procedures, and strategies to minimize outstanding debt and reduce debtor days.
• Collaborate with the Finance Director to enhance collection processes.
• Maintain strong partnerships with internal and external stakeholders to ensure adherence to credit processes and timely payments.
• Conduct regular performance reviews with Sales Account Managers and the Customer Service Manager to address issues and develop solutions.

Team Management:

• Monitor team performance, manage workloads, and proactively address external factors affecting team efficiency.
• Provide training and development for the credit control team, promote engagement, and manage performance and well-being.
• Focus on reducing aged debt, improving cash flow, and maintaining a healthy ledger profile.
• Oversee the Ledger Assistant to ensure accurate end-of-month processes and bank reconciliations.

Credit Control Best Practices:

• Proactively contact companies regarding outstanding debts and follow up on payments.
• Address and resolve credit control queries and discrepancies efficiently.
• Manage invoice amendments and ensure accurate allocation of payments.
• Support key accounts by providing tailored credit control services.
• Required Skills & Qualifications:
• Proven experience as a Credit Control Manager or in a similar managerial role.
• Strong leadership and team management skills, capable of motivating and supporting a team.
• Highly proficient in financial software, Excel, and data analysis.
• Excellent problem-solving abilities and a strong focus on process improvement.

Benefits:

• 20 days holiday, increasing to 25 days with service, plus bank holidays.
• Salary sacrifice Employee Pension Scheme.
• Healthcare Cash Plan and Life Assurance.
• Performance-related bonus or commission scheme.
• Cycle to Work Scheme.
• Hybrid working options available post-training.

Hybrid Working

While our Head office is a place to connect, collaborate and celebrate with colleagues, we recognise that flexibility around where you work is just as important. Training will also be required to take place in predominantly in the office at Berwick. Once your training has been completed, hybrid working pattern can be discussed to ensure they meet business needs and role requirements. There are activities and meetings that you will need to support in-person held within the office.